The Walton Volunteer Service Recognition Program is an optional program. Walton students are not required to participate in volunteer service activities; however, students are strongly encouraged to participate in some form of extra-curricular activity.  Colleges like to see how students spend their time outside of the classroom.  Participation in athletics, clubs, music, drama, taking care of siblings or helping at home, work, or volunteer service are some of the ways that students can demonstrate community involvement, leadership, and contribution to family, school, or general community.

Walton students interested in performing volunteer service, may use MobileServe (an online tracking system) to:

• Track the amount of service hours they have performed so they can include this information on their college and scholarship applications. [This information is usually self-reported on college applications. Walton does not send this information to colleges.] ➢ Track service hours for credit toward the Walton volunteer service recognition program (see details below)

Volunteer Service Recognition Program Requirements:

Students meeting the program requirements will receive a service honor cord to wear at graduation. Not all service hours can be counted for credit toward the graduation service cord.  Service hours must meet the eligibility requirements listed below:

• 180 hours of approved volunteer service

 

• Hours must be tracked using MobileServe and submitted in the school year in which they were performed by the annual spring deadline

 

• Service hours must be verified electronically through MobileServe by an adult (not a parent or student)

 

• Service hours must meet the guidelines for community service as defined below

 

 

Community Service Guidelines:

Service is defined as any work a student performs which benefits a community (school, community, and/or religious organization) for which there is no compensation.

 

WHAT COUNTS?	WHAT DOES NOT COUNT?
Time spent on service projects which are sponsored by a Walton club, organization, or team that benefit the school or community.	Service for which you receive course credit, such as internships or class assignments, unless you volunteer more hours than required.
Time spent on service projects for any agency, non-profit group, hospital, church (or other religious organization), student organization, civic group, or community organization, etc. (where the community benefits).	Time spent shadowing a professional in which you are just observing (you may only count the time you spend engaged in an activity which helps the professional or organization). Time spent doing activities or working (even if unpaid) at a family business does not count.
Time you spend planning or organizing a service event.	Participation in a school event or activity, such as rehearsing for performances, etc.
Meeting that you attend in order to plan or organize a service event, learn about service opportunities, or learn community leadership skills that are outside the normal monthly meeting of the club or organization.	Meetings that are celebrations (end of year parties, kick off celebrations), unless the celebration is being held as a philanthropic event to benefit others and you are helping to put on the event.
Time that you spend planning for drives and fundraising activities for charities such as the United Way, American Cancer Society, etc. and time that you spend collecting, sorting, or distributing items to a community organization.	Purchasing or donating items for a drive or collection. You may not exchange items donated for service hours.
Time that you spend actively volunteering at a convention, mission or church service trip.  (not including travel time). Students may not claim more than 16 hours in one day.	Time at conventions, mission, or church work trips when you are sleeping, attending social functions, eating, etc.  Paid work of any kind or work for which you receive any kind of compensation.
Time that you spend helping an elderly neighbor or babysitting for a young family, if you don’t get paid in ANY WAY (Relatives don’t count!).	Court mandated community service or service mandated for a school disciplinary referral. Time spent watching siblings or helping family.
Active time spent working on service projects.  All service projects are subject to a maximum credit of 16 hours per day for any one event.	The time you are responsible for someone’s pet but are sleeping, at school, watching TV, or otherwise not actively engaged in caring for the pet.
	Travel time to and from volunteer activities.
	Hosting a foreign exchange student.
	Service hours completed before the first day of school as a freshman at Walton.

 

 

 

 

Deadlines for the 2024-2025 School Year:

 

SERVICE HOURS MUST ALWAYS BE SUBMITTED BY THE SPRING DEADLINE IN THE SCHOOL YEAR IN WHICH THEY WERE PERFORMED.  

 

Seniors:  Service hours must be submitted by April 15, 2025.  Service hours must be verified by May 15, 2025.

 

Juniors & Sophomores:  Service hours must be submitted by May 15, 2025.

 

Freshmen: Service hours must be submitted by May 15, 2025.  Service hours performed before August 1, 2024, cannot be approved for credit toward the service cord.

    

Transfer Students

Students who earned service hours at their previous school may submit those hours provided they have written verification and the service hours meet the Walton community service guidelines outlined above.  Students must submit those hours during their first school year at Walton (by the school year deadline) in order to be considered for credit toward the graduation service cord.

Students may not submit any service hours earned prior to the start of 9^th grade.  Email  Rebecca.England@cobbk12.org for help with submitting transferred service hours.

 

      Frequently Asked Questions:   

How do I create a MobileServe account?

Please click here for step by step directions on creating an account and remember to use a personal email address.

• Step One: Open the app or go to Mobileserve.com & select Sign Up.
• Step Two: Enter your name, birthday, and create a password. You can skip the employer/School box. Select Next.
• Step Three: Add an optional photo to your profile or skip. Select Next.
• Step Four: Enter the 6-digit code and Select “Join”.

Students (not parents) must create an account on MobileServe.

 

How do I track my service hours?

 

Click here for directions if using a mobile device.

Click here if using a computer, click "log in" and "Start Serving" browser.

 

What do I do if my hours are not getting approved in MobileServe? 

1. Verify the supervisor’s email is correct.
2. Ensure the supervisor's email has not directed MobileServe messages to SPAM or JUNK folders by sending a follow-up email.
3. Make the supervisor aware that they should search folders for an email from MobileServe not from the student.
4. If student cannot get the hours verified after a second request, please email Rebecca.England@cobbk12.org for help.

 Note: It's your responsibility to follow up and ensure their hours are verified.

 

Can I enter all my hours for an organization as a single entry?

 

• There is a maximum of 24 hours per entry if using the mobile app.
• There is no limitation on the number of hours per entry if using a computer.

 

Note: Entries exceeding 16 hours need a date range for approval.

 

 

How do supervisors verify my hours?

 

Supervisors will:

1. Receive an email from MobileServe. If it is not in their inbox, it should be in their SPAM or    JUNK folders.
2. Open the email.
3. Locate the review button.
4. Click on the review button to approve or reject the hours on the subsequent screen.

 

 

How do I check the status of my hours?

 

Verification and Approval:

5. • Verification: By your supervisor.
   • Approval: By an administrator.

 

To view the approval status:

1. Go to the Activity Page
2. Check the status indicators:
   • Green checkmark: Approved
   • Red X: Rejected
   • No icon: No action taken

 

To view the verification status:

1. Click on a specific log entry in the Activity Page

2. Check the verification icons:  

o Black Envelope Icon: Verified  

o Red Envelope: Rejected

o Orange Envelope: Not delivered - Verify supervisor’s email

o No Icon: Pending

 

How do I reset my password?

 

Forgot Your Password:

1. From the login page, select "Forgot your password?"
2. Enter the email address used to create your account to receive reset instructions.
3. If you do not receive an email, contact MobileServe via chat or email for manual reset assistance.

 

Change Your Password:

1. Log in and go to Settings.
2. Select "Change Password."

 

 

How can I edit hours I've already entered?

Editing Hours:

1. Go to your Activity log and click the pencil icon next to the log you wish to edit.
2. Update the information and click "Update Log."

 

Editing Limitations:

1. Editing the description does not resend the verification email.
2. Changes to duration, date, or supervisor email address will trigger a resend.

 

Suggestion: Change the date to resend the verification email.

 

 

What if I forgot to link my account to Walton using "My Class Code"?

 

Codes:

Class 2025 - AA2682 

Class 2026 - 058084 

Class 2027 - B3CA2B 

Class 2028 - 8E8E22 

 

1. Navigate to Settings
2. Click on the "Organizations" tab
3. Enter Walton and your class code
4. Input your student ID

 

Note: Hours logged before linking to Walton will not transfer. Re-enter those hours and have them re-verified.

 

 

Why aren't all the hours I entered showing?

 

Review the date below the total on the home screen, which shows the start of the school service year. Click on the date to toggle between total hours for the current year and all-time. You can also view logs by going to the Activity tab.

 

 

Who do I contact with questions about my MobileServe account?

 

Email MobileServe or use their chat messenger by logging into your account.

 

What is the approval process for service hours?

1. 1. Verification: Once your service hours are verified, they become eligible for review and approval.
   2. Review Order: Service hours are reviewed in batches based on your class year:
      • Seniors
      • Juniors
      • Sophomores
      • Freshmen
   3. Review Timing:
      • Service hours verified during the semester will be reviewed for approval in the same semester.
      • Service hours verified during the summer will be reviewed in the fall semester.
   4. Processing Time: Due to the high volume of college application activity in the fall and early spring, please allow several weeks for your service hours to be reviewed and approved.

 What if my hours are rejected?

Service hours are reviewed and approved only for the volunteer service recognition program (graduation service cord). If your hours are rejected due to unmet criteria (e.g., submission deadlines, non-qualifying community service), you can and should still self-report these hours on your college applications. Note that Walton does not send service transcripts to colleges. When a MobileServe submission is rejected, an explanatory note is always included.

Additional questions: email Rebecca.England@cobbk12.org